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Technology-Aided Customer Service

Master communication, CRM software, and problem-solving skills vital for tech-focused customer service roles via our digital training modules.

Key Highlights

Total Hours

80+ Hours

Learning Mode

Digital Portal Access

Certificates

Industry Recognized

Who Is This Course For?

Graduates seeking entry-level jobs
Individuals with good communication skills
Anyone wanting a career in the BPO/KPO sector

Tools You Will Master

CRM Software logo

CRM Software

Help Desk Tools logo

Help Desk Tools

Detailed Course Curriculum

1Module 1: Communication Excellence

  • Professional Verbal & Written Communication
  • Active Listening Techniques
  • Voice Modulation and Accent Neutralization

2Module 2: Customer Service Principles

  • Understanding Customer Needs
  • Building Rapport and Empathy
  • Managing Customer Expectations

3Module 3: CRM Software & Tools

  • Navigating CRM Dashboards
  • Logging Interactions and Managing Tickets
  • Generating Customer Service Reports

4Module 4: Advanced Problem-Solving

  • Conflict Resolution Strategies
  • Handling Difficult Customers
  • Escalation Management Procedures

5Module 5: Live Interaction Simulation

  • Digital Role-playing Practice
  • Professional Email and Chat Support
  • Simulating customer scenarios

6Module 6: Capstone Project & Career Skills

  • Work in a simulated support environment
  • Teamwork and Collaboration
  • Performance Metrics in Customer Service

Get Certified & Job-Ready

Outcome-Focused Digital Certification:

Industry-Recognized Certificate + Verified Project Portfolio + Dedicated Career Support

Mokena Skills Professional Certificate of Completion

Mokena Skills Professional Certificate of Completion

Technology Proficiency Certification

Technology Proficiency Certification

Career Opportunities

Customer Care Executive
BPO Associate
Client Support Specialist

Meet Your Mentors

Trainer

Abhishek Sharma

Lead Instructor

Trainer

Gajendar Verma

Data Expert

Trainer

Jitendar Verma

ML Specialist

Trainer

Aryan Singh

Python Expert

Frequently Asked Questions

How are job simulations conducted?

Job simulations (like call handling) are conducted via recorded digital role-playing exercises submitted through the portal for mentor evaluation.

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